Returns & Exchanges

At NE Water Softeners, we want you to enjoy pure, soft water in your home; if you are not completely satisfied, you may return your equipment within 30 days of delivery. All returned items must be in original, uninstalled condition and include all factory packaging to be eligible for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or phone with your order number to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Equipment

  Securely pack the water softener or filtration system in its original box, ensuring all valves, fittings, and manuals are included.

• 3.
  Affix Shipping Label

  Clearly write your RMA number on the outside of the package and attach the prepaid or standard shipping label to the box.

• 4.
  Inspection and Refund

  Once our technicians inspect the unit for damage or signs of installation, we will process your refund to your original payment method within 5-7 business days.